At IDP Global Online, we are dedicated toproviding exceptional service and ensuring customer satisfaction. We understandthat disputes may occasionally arise, and we want to resolve these issuespromptly and efficiently without the need for you to contact your bank or initiatea chargeback. Our Dispute Resolution Policy outlines the steps you can take toresolve any issues directly with us.

Contact Information:

If you have any questions or needassistance, please contact us via:

• Email: service@idpglobalonline.org

Steps to Resolve a Dispute

Step 1: Initial Contact

If you encounter any issues with ourservices or products, please reach out to our Customer Service team first. Mostproblems can be resolved quickly and efficiently through direct communication.

Step 2: Submit a Dispute

If you are not satisfied with theresolution provided by our Customer Service team, you can escalate the issue bysubmitting a formal dispute. To do this:

• Email Submission: Send an email to  customer@idpglobalonline.org  with the subject line "Dispute Resolution Request."
• Required Information:
• Your full name
• Order number
• Detailed description of the issue
• Any supporting documents (e.g., receipts, screenshots, communication records)
• Timeline: Our team will acknowledge receipt of your dispute within 24H or less and will work to resolve the issue within 3 business days.

Step 3: Internal Review

Upon receiving your dispute, our DisputeResolution team will conduct an internal review. This process includes:

• Reviewing your complaint and supporting documents
• Investigating the issue with relevant departments
• Contacting you for any additional information or clarification

Step 4: Resolution Proposal

After the internal review, we will provideyou with a resolution proposal. This proposal will outline the steps we willtake to resolve the dispute, which may include:

• Full or partial refund
• Replacement of product
• Alternative solutions tailored to your specific issue

Step 5: Acceptance or Appeal

You will have the opportunity to accept theproposed resolution or request a further review if you are not satisfied. Ifyou request a further review, our senior management team will re-evaluate thecase and provide a final decision.

Why Resolve Disputes Directly with Us?

• Faster Resolution: Direct communication with us ensures that your issue is addressed quickly without the delays involved in bank chargebacks.
• Personalized Service: Our team is dedicated to understanding and resolving your specific issue to your satisfaction.

Avoid Chargeback Complications: Chargebacks can be time-consuming and may not always result ina favorable outcome. By resolving disputes directly with us, you avoid thesecomplications.